Client portal terms
Last updated 2026-10-21
These terms cover your use of the GFD ONE client portal ("the portal"), run by Green Flag Digital ("we", "us") for the businesses we work with ("you"). They sit alongside your services agreement with us. If the two ever disagree, your signed agreement wins.
1. Who can use the portal
The portal is for our clients and the people they invite. Accounts are by invitation only. Each person gets their own login; please don't share it. Tell us when someone leaves your team so we can remove their access. We may pause an account to protect your data, for example after a suspected compromise.
2. What you'll find there
Reports, coverage, search and analytics results, plans and drafts for your account. Some figures are estimates (for example, projected traffic or the value of a placement); we label them as estimates. Results from PR, SEO and AI search work are never guaranteed.
3. AI features
Some summaries and drafts are produced with AI (Anthropic's Claude) and then checked by our team. AI output can be wrong, so please don't rely on it alone for legal, financial or other important decisions. Nothing is sent to journalists or anyone else on your behalf without a person on our team approving it.
4. Fair use
- Use the portal only for your business with us.
- Don't try to get into other accounts or data, scrape the portal, or test its security without our written okay.
- Don't upload anything unlawful, or anything you don't have the right to share.
5. Your data
You own your data. You let us use it to deliver and report on the work we do for you. We don't sell it, and other clients never see it. The privacy notice explains what we hold, why, who can see it and how long we keep it.
6. Confidentiality
We treat what you share in the portal as confidential, on the terms in your services agreement. Please treat our plans, pricing and unpublished drafts the same way.
7. Availability and changes
We aim to keep the portal running and up to date, but we can't promise it will never be down, and features may change. Unless your agreement says otherwise, there is no uptime guarantee. If we change these terms in a way that matters, we'll update the date above and tell you.
8. When our work together ends
Portal access ends when your services agreement ends. Ask us before then if you want a copy of your data. What we keep afterwards, and for how long, is in the privacy notice.
9. Responsibility
Each side's liability is limited as set out in your services agreement.
10. Contact
Questions about these terms: email privacy@greenflagdigital.com, contact Green Flag Digital, or ask your account lead.
Green Flag Digital LLC, 10089 Willow Creek Rd #200, San Diego, California 92131, United States